FAQs

You can pay online through our customer portal, set up auto-pay with a credit/debit card or bank account. Customer Portal

Our residential plans don't have any contracts and you can cancel at any time.

If a payment is missed, a $10 late fee applies after a 7-day grace period. Service may be temporarily suspended until the balance is paid. Contact us to set up a payment plan if needed.

Yes, you can change your plan at any time through our customer portal or by contacting support. Upgrades take effect immediately, while downgrades apply at the start of your next billing cycle. If you are upgrading to a 2G or 10G plan, we may need to send a tech to upgrade some hardware in your home.

First step is contacting our support team at (855)-566-6700. We will do some troubleshooting to find the cause.

If you are using a SimpliFiber router contact our support team. They can either make the changes for you, or walk you through how to make changes.

Contact our support team. They can check the device in your home to see outages and view any error messages.

SimpliFiber focuses on internet, and our internet is great for any streaming service. However, if you are looking for a TV solution, contact our support team and we can give you a couple options for a traditional TV experience.

All our routers come with basic firewall protection out of the box. They also have optional features like parental controls and content filtering.

Static IPs are available for an additional fee of $20/mo.

We have lots of options for phone service. A basic analog home phone is $20/mo. Also ask us how you can keep your current number.

You can cancel anytime via the customer portal or by contacting support. No-contract plans have no fees. Refunds for service are issued when the cancellation was due to a fault of SimpliFiber.

Yes, we provide a 30-day money-back guarantee. If you’re not satisfied with your service, contact us within 30 days of activation for a full refund of service fees (installation fees non-refundable).

We monitor our network 24/7 and communicate outages via email, text, and our website. Most outages are resolved within 2–4 hours. We do not offer prorated credits on our residential services.