SimpliFiber Privacy Policy
SimpliFiber LLC, located at 748 W Heritage Park Blvd #201, Layton, Utah 84041, United States, (referred to as "SimpliFiber," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use SimpliFiber Internet, Phone, and common area Wi-Fi services (collectively, the "Services"). This policy applies to all users of the Services and is incorporated into the SimpliFiber Residential Terms of Service.
By using the Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue using the Services.
Information We Collect
We collect information to provide, maintain, and improve the Services. The types of information we may collect include:
- Personal Information: Information you provide when signing up for or managing your SimpliFiber account, such as your name, email address, phone number, billing address, payment information, and any other information you submit through our website (simplifiber.com) or customer support channels.
- Service Usage Information: Information about how you use the Services, including:
- Network performance data, such as connection speeds, signal strength, and usage patterns.
- Device information, such as IP addresses, MAC addresses, and device identifiers for equipment connected to the Services.
- Call data for Phone Services, such as call logs, call duration, and destination numbers (but not the content of calls unless explicitly provided by you, e.g., voicemails).
- Website and App Data: Information collected when you visit simplifiber.com or use SimpliFiber mobile applications, such as browsing activity, pages visited, and interactions with our online tools. We may use cookies, web beacons, or similar technologies to collect this information.
- Customer Support Interactions: Information you provide when contacting our support team, including communications via email (support@getsimplifiber.com), phone, or online forms, and any recordings or transcripts of support interactions (with your consent, where required by law).
- Other Information: Information you voluntarily provide, such as survey responses, feedback, or participation in promotions or contests.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Services, including troubleshooting, optimizing network performance, and ensuring equipment functionality.
- Process payments, manage your account, and communicate with you about your Services, including sending billing statements, service updates, or promotional offers (where permitted).
- Respond to customer support inquiries and resolve issues.
- Monitor and analyze usage patterns to enhance the Services and prevent misuse, as outlined in the SimpliFiber Residential Acceptable Use Policy.
- Comply with legal obligations, such as responding to subpoenas or other legal requests, and protect the rights, safety, and property of SimpliFiber, our customers, or others.
- Conduct research and development to improve our Services and develop new features or offerings.
How We Share Your Information
We may share your information in the following circumstances:
- With Affiliates and Service Providers: We may share information with our subsidiaries, affiliates, or third-party service providers who perform services on our behalf, such as billing, installation, customer support, or network maintenance. These parties are contractually obligated to protect your information and use it only for the purposes we specify.
- With Property Owners or Managers: For customers using the common area Wi-Fi Service, we may share limited information (e.g., device identifiers) with property owners or managers to facilitate content filtering or other property-specific requirements, as outlined in the SimpliFiber Common Area Wi-Fi Additional Terms.
- For Legal Reasons: We may disclose information to comply with applicable laws, regulations, or legal processes (e.g., court orders, subpoenas), or to protect SimpliFiber’s rights, property, or safety, or that of our customers or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of SimpliFiber’s assets, your information may be transferred to the acquiring entity, subject to appropriate safeguards.
- With Your Consent: We may share your information for other purposes if you provide explicit consent.
We do not sell your personal information to third parties for their own marketing purposes.
Your Choices
- Account Information: You can review and update your account information by logging into your SimpliFiber account at simplifiber.com or contacting customer support at support@getsimplifiber.com.
- Promotional Communications: You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us. You will continue to receive essential service-related communications, such as billing notices.
- Cookies and Tracking: You can manage cookies through your browser settings. Note that disabling cookies may affect your experience on simplifiber.com or with the Services.
Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for any activity conducted through your account.
Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce our agreements. When we no longer need your information, we will securely delete or anonymize it, subject to applicable laws.
Children’s Privacy
The Services are not intended for individuals under the age of thirteen (13). We do not knowingly collect personal information from children under thirteen (13). If you are under eighteen (18), you must have permission from a parent or legal guardian to use the Services, as outlined in the SimpliFiber Residential Terms of Service or Common Area Wi-Fi Additional Terms.
International Users
The Services are provided from the United States, and your information will be processed and stored in the United States. By using the Services, you consent to the transfer of your information to the United States, where data protection laws may differ from those in your jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or the Services. Changes will not apply retroactively and will take effect no sooner than fourteen (14) days after posting on simplifiber.com, except for changes addressing new Service features or legal requirements, which may take effect immediately. If you do not agree with the updated Privacy Policy, you should discontinue using the Services and contact us to terminate your account.
Contact Information
For questions about this Uptime Agreement or SimpliFiber Services, please contact us at support@getsimplifiber.com.