SimpliFiber Residential Uptime Agreement
This Uptime Agreement ("Agreement") governs the provision of SimpliFiber Internet and Phone Services ("Services") provided by SimpliFiber LLC, located at 748 W Hertitage Park Blvd #201, Layton, Utah 84041, United States (collectively referred to as "SimpliFiber"). This Agreement is incorporated into the SimpliFiber Residential Terms of Service. By using the Services, you agree to the terms outlined in this Agreement.
No Uptime Guarantee
SimpliFiber does not guarantee or warrant that the Services will be uninterrupted, error-free, or available at all times. The Services may be subject to outages, interruptions, or degradation due to various factors, including but not limited to maintenance, technical issues, network congestion, or external events beyond SimpliFiber’s control. SimpliFiber strives to provide reliable Services but makes no representations or warranties regarding the availability or performance of the Services.
No Refunds for Service Interruptions
In the event of any Service interruption, outage, or degradation, whether planned or unplanned, SimpliFiber will not provide refunds, credits, or any other form of compensation for any fees paid or owed for the Services. This includes, but is not limited to, monthly service fees, installation fees, or equipment fees outlined in the SimpliFiber Fee Schedule.
Customer Responsibilities
You acknowledge and agree that SimpliFiber is not liable for any damages, losses, or inconveniences resulting from Service interruptions or unavailability. You are responsible for maintaining alternative means of communication or internet access, if necessary, during any Service disruptions.
Changes to Agreement
SimpliFiber may modify this Agreement at its discretion. Changes will not apply retroactively and will take effect no sooner than fourteen (14) days after posting on simplifiber.com, except for changes addressing new Service functions or legal requirements, which may take effect immediately. If you do not agree to the modified Agreement, you may discontinue using the Services and contact SimpliFiber to terminate your account.
Contact Information
For questions about this Uptime Agreement or SimpliFiber Services, please contact us at support@getsimplifiber.com.