SimpliFiber SMS Terms of Service
By texting our customer-support number (or replying to any message from it), you agree to these SMS Terms.
1. Program Description
SimpliFiber provides two-way SMS customer support so you can get help with billing, outages, appointments, payment reminders, and account questions via text message.
2. How to Opt In
You opt in when you send the first message to our support number. No keyword is required. Sending any message (e.g., “Internet down” or “Pay bill”) serves as your affirmative consent to receive SMS replies from SimpliFiber.
3. Message Frequency
Message frequency varies. You will typically receive 1–10 messages per support case, only in direct response to your inquiry or to provide updates you requested.
4. Cost
Message & data rates may apply, depending on your mobile carrier plan.
5. How to Opt Out
Reply STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any message and you will immediately be unsubscribed. You will receive one final confirmation message and no further SMS from this program.
6. How to Get Help
Reply HELP to any message, call (855)-566-6700, or visit getsimplifiber.com.
7. Supported Carriers
This program is available on all major U.S. carriers. It is not compatible with all mobile devices.
8. Privacy & Data Use
We collect your phone number only to provide the support you request. We do not sell, rent, or share your phone number with third parties for their marketing purposes. See our full Privacy Policy here.
9. Changes & Contact
We may update these terms. Continued participation after changes constitutes acceptance. Questions? Call (855)-566-6700 or email support@getsimplifiber.com.